Refund policy
You may request a return within 30 days of delivery, for items that are unused, unopened, and in their original packaging.
Contact us first, before sending anything back. Returns sent without approval may not be accepted.
For hygiene reasons, opened beauty, makeup, eyelash, and wig products are final sale, except where the item arrived damaged, defective, or wrong.
If an item arrives damaged, defective, or wrong, contact us within 30 days of delivery with a photo if possible, and we will arrange a replacement or refund.
Return shipping is paid by the customer, except for damaged, defective, or wrong items, where we cover return shipping.
Refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are non-refundable, except for damaged, defective, or wrong items.
Items that are missing parts, damaged by use, or returned in a condition that cannot be resold may receive a partial refund or no refund, and we will explain why.
Order Cancellations
- Cancel free within 24 hours of placing your order, or before the order is sent to our supplier — whichever comes first. Orders are sent to the supplier quickly, so the window closes once the supplier order is placed.
- How to cancel: contact the store through the Contact page form or by email with your order number, before the window closes.
- Approved cancellations are refunded in full to the original payment method, including shipping — nothing has shipped, so nothing is kept.
- After the supplier order is placed or shipped, cancellation is no longer available; the Return policy applies instead (30 days, unused/unopened, contact first, opened beauty/makeup/eyelash/wig items final sale except damaged/defective/wrong).
- No restocking fee on cancellations.
- If the store cancels your order (for example, the item becomes unavailable), you are notified and refunded in full to the original payment method.